Frequently Asked Questions (FAQ) — GleamVaults.shop

Welcome to our FAQ page!
We’ve collected the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us at support@gleamvaults.shop — we’re always happy to help.

🛍️ 1. How do I place an order?

Simply browse our website, select the items you want, and add them to your cart.
When you’re ready, go to checkout, fill in your details, and complete payment securely.

🚚 2. How long will it take to receive my order?

• Orders are processed within 1–3 business days.
• Standard shipping takes 5–10 business days within the USA.
  You’ll receive tracking information via email once your order has shipped.

💳 3. What payment methods do you accept?

We accept most major payment methods, including:

• Visa
• MasterCard
• American Express
• PayPal
• Shop Pay / Apple Pay / Google Pay (if available)

All payments are processed securely.

🔁 4. What is your return policy?

We accept returns within 14 days of delivery for eligible items.
Returned products must be unused and in their original packaging.
Please contact us at support@gleamvaults.shop before sending any returns.
(Read our full Return & Refund Policy for details.)

📦 5. Can I change or cancel my order after placing it?

You can cancel or modify your order within 12 hours of placing it.
Once an order has shipped, it cannot be changed or cancelled — but you may return it after delivery.

🧾 6. Do you ship internationally?

Currently, we only ship within the United States.
We plan to expand international shipping soon — stay tuned!

🧍 7. What should I do if I receive the wrong or damaged item?

If your order arrives damaged or incorrect, contact us within 7 days of delivery with:

• Your order number
• Photos of the item and packaging
  We’ll arrange a replacement or refund promptly.

🔒 8. Is my payment information secure?

Absolutely!
All transactions are processed through secure, encrypted payment gateways.
We never store or share your payment details.

💌 9. How can I contact customer support?

You can reach us anytime at:
📧 Email: support@gleamvaults.shop
We respond within 24–48 business hours.

💬 10. Do you offer discounts or promotions?

Yes! We occasionally offer special promotions and discounts.
Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals.